Who we are
Our website address is: https://pigeonislandtours.com Provide Snorkeling Diving Whales Dolphin Watching Fishing trip lagoon boat Safari Wildlife Safari airport transfer day and multiple day transfers hotel booking and restaurant others tourism based activities
General Booking Conditions
These Booking Conditions contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid.
Reservation
Upon receiving your reservation request we will send you a detailed email confirmation after we have confirmed the requested availability. Normally you should receive this confirmation within 48 hours. If you haven’t received any direct communication from us within 72 hours please check your SPAM folder. Otherwise please contact us.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cancellation Policy
There are different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen experience prior to confirming your booking.
This information can be found on every experience we offer under the Cancellation Policy section.
If you have an existing booking, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.
Free Cancellation
- For a full refund, you must cancel at least 48 hours* before the experience’s start time.
- If you cancel less than 48 hours* before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 48 hours* before the experience’s start time will not be accepted.
Non-refundable
These experiences are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount paid will not be refunded.
Moderate
- For a full refund, you must cancel at least 4 full days* before the experience’s start time.
- If you cancel less than 3 full days* before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 3 full days* before the experience’s start time will not be accepted.
Strict
- For a full refund, you must cancel at least 7 full days* before the experience’s start time.
- Any changes made less than 3 full days* before the experience’s start time will not be accepted.
- For a 50% refund, you must cancel 3-6 full days* before the experience’s start time.
- If you cancel less than 2 full days* before the experience’s start time, the amount you paid will not be refunded.
Custom
The specific terms and conditions for an experience with a custom cancellation policy can be found on the experience page within the Cancellation Policy section.
*Cut-off times are based on the experience’s local time.
Payment
Payment
DEPOSIT
In the end of the booking process you will be charged for the advance payment (deposit) 50% of the total booking amount. Reservations without deposit payment will be cancelled.
After you make your payment, you receive the payment confirmation to your email. This is not a booking confirmation!
If you haven’t received our payment confirmation within the next 24 hours please check your SPAM folder and/or contact us.
We are not liable for any Cancellation fees.
BALANCE PAYMENT
The balance is payable ON ARRIVAL at the Check In at our office in cash in Euro, USD, GBP, AUD, Swiss Franks, Sri Lankan Rupees or by Card (VISA or MASTER CARD ,UNION PAY,ALI PAY).
– payments made by CASH in Sri Lankan Rupees will be calculated by the daily internet exchange rate (using xe.com) from Euro to LKR.
– payment made by CARD will be subject to a 3 % Card Surcharge.
Or
You can pay ONLINE in advance by using the “Pay Now” link in your invoice (same procedure as deposit payment)
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
The Terms and conditions,
We have prepared this section for you as a guide of important information designed to make the reservation process more straightforward. Please take the time to read through this section carefully before you book.
We are Pigeon Island Tours ®, PIGEON ISLAND TOURS (PVT) LTD, Reg. No. PV00282522. Our registered office is at 42/1,B, 4th Cross Lane, Kannaki Amman Kovil Road, Gopalapuram Nilaveli 31010, Sri Lanka.
- The Terms and conditions, together with Imprint and Privacy policy constitute our agreement with you for the use of our snorkeling diving whale dolphin Watching wildlife Safari airport transfer etc .. and accommodation booking service. Together, these are referred to as our “terms”.
- You’re booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By submitting a reservation request you accept that you have read, understood and accept our terms. If there is any part that you do not fully understand, or if you have a query on the product/package or course, please contact us.
- When submitting your offer to book any snorkeling diving whale dolphin Watching wildlife Safari airport transfer etc, accommodation or service offered on this website at suggested prices, we will be able to confirm this offer within 3 days of you submitting it.
- We will not have any contract with you for the supply of any product at the price offered until we have confirmed your booking and have received the necessary payment (see “Payment” section below). If you have any questions, please feel free to contact us.
- When booking through a travel agent for arrangements that include, but are not limited to arrangements by us, your contact will be with the agent and not with us, who will simply be a supplier to your agent.
- In case you wish to alter any aspects of your booking before or after it has commended, we and/or our agents will do the best to make the changes you have asked for, subject to you being responsible for any Cancellation/retention charges that may be levied for the arrangements originally booked, for the cost of your new arrangements and for any cost incurred by us and/or their agents in attempting to secure or securing any revised arrangements. All such charges and costs are payable locally.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
YOUR RESPONSIBILITIES
You are responsible for ensuring certain responsibilities in regard to your holidays booking, and these responsibilities are listed below.We will in no way be liable for any loss, damage, illness, discomfort or costs of whatever kind which may result to you as a result of hailing to discharge the responsibilities described below.
Passport
European travelers require a passport issue by their respective countries (valid for at least 6 months beyond the end of your holiday).
Visas
All clients must obtain all necessary visas and relevant documentation prior to departure. Currently nationals of over 24 countries are exempt from visa requirements.
Travel Insurance
We strongly advise Travel Insurance and it is a condition of booking that you are adequately insured. We cannot be held responsible if you travel without Travel Insurance.
Behavior
You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subjected to arrest, or are prevented from traveling at the discretion of an airline or other transport providers, we will not refund any portion of the cost of your holiday and, if we incur any expenses as a result of your behavior, you will be obligated to compensate us for that expense
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint
Cookie Policy
This is the Cookie Policy for Pigeon Island Tours, accessible from https://pigeonislandtours.com
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.
The Cookies We Set
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 12, and we do not knowingly collect personal information about children under 12
Contact us
E-mail 📩 pigeonisland.info@gmail.com
Phone
0094 772973882
☎️ 24×7